Yes we do offer Live Chat to customers who had made the purchase before. Just log in to your account and click on the 'Self-Care' tab. At the bottom of the right side, click on the 'Click here to chat' button to activate the 'Live Chat' support feature. If you are not yet a customer and require assistance, you can always reach us using the Online Web Form
We ask that you write to us using our Online Web Form at https://webe.com.my/explore/contact-us so that we can capture your information correctly as well understand your issue and get the right team to respond to you at the first time. If you email to us, there may be important information missed out in the email and that will cause a delay as we have to ask you further information before we can resolve your enquiries. Alternatively, you can just log-in to your Self-Care account at https://webe.com.my/selfcare and Live Chat with our webe consultant. We are available 24/7.
webe aspired to be the best service provider in the digital space, and we are providing 24 hours Live Support so that you can always chat with us whether you are in the meeting room, lecture halls or simply hang out with your friends. What's more you don't have to worry whether the webe consultant hear you correctly (if there is too much noises in the background both of us can't hear each other) as all your conversation is digitally delivered and you have a copy of the chat transcript too. That's why we don't offer phone call support for now.
Our Live Chat agent is working 24/7 so you always get the fast respond. If you contact us via our Online Web Form, you will get reply within 24 hours; our webe consultants are working on your email daily from 9am-7pm. If you prefer to walk in to the stores, we are operating from 10am to 10pm daily.
We will work on you issue immediately upon receive notice and will give you an immediate solution, but sometimes things are a bit more complicated and we need to investigate further. If this happens, we will let know you know and typically it takes 5 working days for non-technical issue and up to 7 working days for technical related issues to resolve. Rest assured we will read and resolve each queries we receive.
You can always chat with us via Self-Care at https://webe.com.my/selfcare or if your prefer to write you can look us up at our Online Web Form at https://webe.com.my/explore/contact-us. We will acknowledge request of your issues within 24 hours. Alternatively, you can also walk in to any webe lounge below to resolve any enquiries. webe lounge - Sunway Pyramid LG 1.33A (Concourse) Bandar Sunway, No 3 Jalan PJS 11/15, 46150 Petaling Jaya, Selangor Open Daily from 10am to 10pm webe lounge - JBCC Lot 136, Komtar Johor Bahru City Centre, 80000 Johor Bahru, Johor Open Daily from 10am to 10pm webe lounge - Queensbay Mall Lot No 2F-93, 95 & 96, No 100 Persiaran Bayan Indah, Queens Bay, 14300 Bayan Lepas, Pulau Pinang Open Daily from 10.30am to 10.30pm