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Yes, you're also required to show your NRIC or passport (for non-Malaysians) upon collection.   Without it, you won't be able to collect your order.
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Go to contact us and fill in the Online Support Form. Our Support Team will get in touch with you within 24 hours.
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Yes, you can do that, but RM10 will be charged in your next bill.   Please contact our customer service and state your request to change the address.
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To track your order delivery status, click on selfcare > orders.   On that page, you can see your order history and also the status delivery.
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Please take note that it takes 1 to 3 days of delivery to Peninsular Malaysia, depending on postcode of your preferred delivery address.   For Sabah, Sarawak and islands (e.g. Langkawi Island, Pangkor Island and etc.), the estimated delivery takes up to 7 days.   There's no delivery outside of Malaysia and to PO Box addresses.
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No worries. Just inform us within 24 hours, and our delivery guy will pick it up and change it.   However, if it's already more than 24 hours, you'll need to go to the manufacturer.
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Our delivery staff will make 3 attempts to deliver the item(s) to your preferred address.   After each attempt, they will leave you a 'I Missed You' card to inform you that they were there to make the delivery of your purchased item(s).
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That seems odd...   For security purposes, we don't release the package if the NRIC/Passport details don't match the order that we've received.   If you've made an error during the registration steps, please inform us via our Online Support Form (with the correct information and copy of your NRIC) for us to quickly amend the error.   Once it's rectified, we'll re-arrange for the delivery service again. Don't worry, it's Free Of Charge.
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As the service is subscribed by you, we can only release the SIM and phone (if bundled service) to you, and we can't release the item to a 3rd party.   Please ensure you have the original document e.g. NRIC for Malaysian and Passport/Work Permit if you are non-Malaysian to show to our delivery partner.   Once it's verified, we will then release the package to you.
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You can change the delivery address or delivery date anytime before you complete the payment process.   However, once payment is completed, your order may have been prepared for delivery as the processing is done immediately. Hence we're unable to change any other details onwards.   If the order still not in processing stage, we can assist to change at a fee of RM10 charged to your bill.
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At webe, we take pride in our product and services, and so, if any of our agents and partners don't deliver the service up to your expectation, we'd like to hear about it.   Rest assured we take this matter seriously and will investigate. Kindly help us to describe the situation. You can inform us either via the Online Web Form available at https://webe.com.my/explore/contact-us or by Live Chat with webe consultant at https://webe.com.my/selfcare.   To ensure thorough investigation, we may need to call you a few times to verify some information and we will update you upon completion of the investigation.
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There is less than 0.1% chances that your brand new phone is faulty. However, if this happened after you received it, please log-in to Self-Care immediately to inform our webe consultant.   Please have the details of the issue and any supporting images handy as we'll need this information to process the replacement. Don't worry, we'll always replace it with a new set and not a refurbished unit.   Kindly take note that we'll only process the replacement order only within24 hours after the item is delivered. After this period, you need to get the item diagnosed at any authorised service centres for the particular phone and they'll recommend the next action.
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The delivery is FREE OF CHARGE when you buy anything from webe, even if it's just a SIM card.   However, if you lost your SIM card or have defective SIM after your first purchase, we'll charge RM10 per each line delivery.   You still can get the SIM card replaced forFREE, just pay a visit to any webe lounges near you.
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Oops! Apologies for that. We may have mixed up your order.   Please inform the delivery person of this error, and we'll immediately put in the correct order. We'll contact you again to arrange for the delivery.
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We require the owner to be presence when we deliver the SIM or phone bundled; therefore we are unable to deliver to a PO Box address.
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As webe service is only available in Malaysia, shipping is limited to address within Malaysia. We are unable to ship internationally.
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Yes, shipping the orders to those addresses is available. It'll take up to 7 days for your order to reach the addresses in those regions.
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We'll send you an email with details of your order, once the payment process is completed.   If you still haven’t received the email, just log-in to your Self-Care account and check your order status under the 'Orders' section.
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Your order is immediately processed once payment is made. Please check your e-mail on the estimated delivery date and time. You can also see the progress of your order in Self-Care. Follow these simple steps:   STEP 1: Log-in to your Self-Care account at https://webe.com.my/selfcare STEP 2: Click on 'Orders' tab STEP 3: Verify the status of order in 'Shipping' Sometimes your order may get delayed during shipping due to inevitable factors (traffic condition, peak delivery orders, etc.).   Kindly allow an additional 24 hours for us to complete the order. If you still haven't received your order after this period, have a chat with our webe consultant, and they'll help you to check the current status of your order.
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We've engaged 'Line Clear Express' & 'GDex' to deliver all webe products.   Don't worry, all of their delivery staff wear the official blue uniform and cap when delivering the devices - you can't miss them!
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