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general enquiries

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All device comes with 12 months of warranty.
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In the event of any cancellation, we'll replace the item with a product of same value, or cancel the order if we can't supply the product.   Customers are given 7 days to decide and the refund will be made after 90 days. We'll notify you in the event of any refund.   If there's no answer within 14 days, this automatically becomes involuntary cancellation and the refund will be made after 90 days.  
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Yes, you need to have a webe account to make any purchase.   Having an account with webe gets you ahead in receiving the latest updates, newsletters and also exclusive offers and promotions.
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Log in to your account, click on 'Self-Care' and then go to 'Profile'.   On the 'Personal Details' field, click on the 'Edit' button and here you can change your e-mail address and other details.
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Well, this actually means that the chosen item is out of stock, so we can't go ahead to process your order
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Are you sure? You will miss all the great offers we have line up.   If you still wish to unsubscribe from our mailing list, just follow this simple steps :   STEP 1: Log-in to your account STEP 2: Click on 'Self-Care' STEP 3: Click on 'Profile' STEP 4: Towards the bottom of your 'Personal Details', you'll see an 'Edit' button on the right. Just click on that. STEP 5: Scroll down to 'Newsletter', and just untick the particular boxes STEP 6: Click 'Save'. And that's it.
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Yes, definitely! However, only customers who purchased a phone or webe SIM card is able to write a review.   Just log in to your account, click on the 'Self-Care' tab, and click 'Orders'. Scroll down to see your previous order, and click on 'Write a review'.   You'll also able to rate your purchased items.
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It's easy, just key-in your staff ID number as your referral code on the 'Summary' page.
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Having an account with webe gets you ahead in receiving the latest updates, newsletters and exclusive offers and promotions.   If you're a current webe customer, you are also entitled to get discounts on your supplementary line/s.
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Yes, in order to process and complete your transaction, you need to create an account.
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