Our Live Chat agent is working 24/7, you can always chat with us via Biz-Care at http://biz.unifi.com.my/bizcare If your prefer to write you can look us up at our Online Web Form at https://mobile.unifi.com.my/support/contact-us. We will acknowledge request of your issues within 24 hours. Alternatively, you can also walk in to any TMpoint below to resolve any enquiries
You may walk in to our TMpoint to activate International Roaming and pay the deposit as we require a deposit of RM300 per line to activate the service. This amount may varies according to your account status.
Your International Roaming service will be activated immediately upon successful remit of the deposit payment. Please ensure you complete this step at least 24 hours before travelling overseas.
Credit Limit is the maximum amount of credit (i.e. amount you can use) your account is allocated to.
You can see your credit limit by logging in to mobilebiz-Care. And, it is displayed in the 'Dashboard' page as percentage (%) balance of your available credit limit. For your convenience, we also display credit available in RM (Ringgit Malaysia).
We will send you SMS and Email notification once you have exceed your credit limit. To ensure you don't exceed your limit, once your credit limit being utilized to 80% we will send you a notification via SMS and email too.
If you wish to cancel any of our service or terminate the whole account, you may have a chat with our unifi representative or walk in to any TMpoint.
Please note upon successful termination of your service, the number is no longer in active and cannot be reactivated or transfer to another service provider. If you wish to keep your number and use in another service provider, please enquire and follow the MNP process from the new service provider.
Your service will be terminated within 24 hours upon we receive the full outstanding amount. You will receive final bill statement in the following month.
If you make payment at any of TMpoint, you will be issued with printed receipt. And if you use Biz-Care to make payment, you can Biz-print receipt upon completion of the payment, or go to the 'Bills' section to print historical bill.
However, if you make payment from Banks or any other channel, we are unable to issue receipt, you see the payment reflected in the following month's bill statement.
Yes, we do.
Please issue all cheque under webe digital sdn bhd and state your name & mobile account number behind and drop it to your nearest CIMB branches near you.
Bank in directly to our CIMB account number 98953 (followed by your 9 digit mobile account no) e.g. 98953123456789
However, we encourage you to use our other real-time payment channels as listed as your account will only reflect the payment once the cheque is cleared by the bank (which may take some time).
• JomPAY is available at participating banks via: • Internet Banking • Mobile Banking • Biller Code: 3608 Reference Code: Your unifi 9-digit account number. For details, please visit www.jompay.com.my Autopay • Sign-up Auto Pay using Visa, MasterCard or AMEX Credit Card and enjoy RM2 rebate off your monthly bill https://biz.unifi.com.my/bizcare unifi Self-Care • MasterCard, Visa (Credit & Debit Card), AMEX https://biz.unifi.com.my/bizcare
Walk In & Over the Counter Payment • CIMB: https://www.cimbclicks.com.my (Bank in to your unifi CIMB Account Number: 98953 followed by your 9 digit unifi account number) • POS Malaysia http://www.pos.com.my/ • TMpoint
You will receive the bill in your registered email (as PDF attachment) for FREE once a month after your invoice has been generated. Please check your Junk Mail folder in case you don't receive it.
You can log-in to your Biz-Care account and you can retrieve up to 6 months bills.
STEP 1 : Log-in to Biz-Care at _https://biz.unifi.com.my/bizcare STEP 2 : Click on Biz-Care 'Bills' tab STEP 3 : Scroll down to 'Bill History'
You can view up to 6 months bills (as well as the CDR details) and if there is a need, you can download or print it.
Let's get you on track, these simple steps will get you connected:
1) Check if unifi SIM is properly inserted. 2) Restart the phone. 3) Check your account & service status in Biz-Care is ACTIVE. 4) Check that you are in network coverage. 5) Reset network settings.
If the issue still persist, get in touch with our Live Chat in Biz-Care or use the Online Web Form, and we get back to you with the solution.
As long as your phone is capable to receive 3G Signal (900Mhz, 2100Mhz) your phone will definitely work on unifi network. For best service experience and to get 4G signal, please ensure your phone is equipped with Band 5 LTE (850Mhz).
If you unsure whether which phone is supported, just check the up to date phone list here. We update this list from time to time, check back soon for new devices supported!
You can get your SIM Card replaced for FREE by just walking to TMpoint nearest to you. For your convenience we can also arrange for delivery right to your doorstep for a fee of RM 10 per line. Just request for the SIM replacement from our unifi representative in Live Chat.
You can change the delivery address or delivery date anytime before you complete the payment process. However, once payment is completed, your order may have been prepared for delivery as the processing is done immediately. Hence we're unable to change any other details onwards. If the order still not in processing stage, we can assist to change at a fee of RM10 charged to your bill.
We've engaged 'Line Clear Express' & 'GDex' to deliver all unifi products. Don't worry, all of their delivery staff wear the official blue uniform and cap when delivering the devices - you can't miss them!
The delivery is FREE OF CHARGE when your buy anything from unifi, even if it's just a SIM card. However, if you lost your SIM card or have defective SIM after your first purchase, we'll charge RM10 per each line delivery. You still can get the SIM card replaced for FREE, just pay a visit to any TMpoint near you.
Shipping the orders to East Malaysia (Sabah, Sarawak) is also available. It'll take up to 7 days for your order to reach the addresses in those regions.
Yes, definitely, as long your number with your current service provider is ACTIVE, you can port in your number to unifi.
Before you port in, please make sure that at your current service provider, you have: 1) No existing contract or contract has expired 2) No outstanding balance
For your info, if you do have multiple lines that want to port into unifi, all of the planned porting lines must be ported in together to unifi.
Once you have received unifi SIM, we will then request the port-in on your behalf. The porting process and the approval process from your existing mobile service provider may take up to 5 business days.
We currently cover more than 70% areas in Peninsular Malaysia. In major towns and city, our coverage is much higher. Just to be sure your area is covered, please follow these simple steps: STEP 1 : Visit unifi coverage map at https://mobile.unifi.com.my/biz/products/coverage STEP 2 : Scroll to 'Our Coverage' and select either unifi mobile or unifi broadband STEP 3 : Either key in your full service address or click 'Get my location' for automatic detection of your current location STEP 4 : Verify your coverage either in 2G/3G or 4G
You are required to prepare the documents by respective business applicants as below:
a. Photocopy of company director/authorised signatory's NRIC (both sides)/ Passport (for Non-Malaysians) b. If you're an existing TM/P1/unifi broadband customer, please bring along your latest bill that is registered under your company name/Business Registration Number(BRN). c. Company Authorised Letter for non director authorized signatory d. Original or Certified true copy of certified documents (whichever applies):
Private Company : Form 24, 49, 9 Sole Proprietor : Form D & A Partnership : Form D & B NGO/ Association/ Corporation/ Embassy/ Government : Documents issued by relevant authorities
mobilebiz is specially designed for Malaysia registered business companies with valid necessary business documentations and information which necessary. Currently, the mobilebiz plan is not open to Non-Malaysians. We are working on this and check back soon for an update! However, there is no upfront payment for now as early bird promotion, so grab it now FAST!