If your porting in failed, you need to contact your current mobile service provider to find out the reason as the information is not shared with us.
To ease your experience, once you have settled the issue (refer below for common error description) with your current service provider, please let us know.
Just write to us using Online Web Form or LiveChat with us in Self-Care and we will assist you to request the port in again.
In order for us to successfully request and process your porting, you need to make sure all the lines under your account from the other service provider is port in at the same time. Your current service provider will reject the application if any of the line with them is not ported at the same time.
Once your line is successfully transferred to webe, your line with your current mobile service provider is terminated. You should be receiving your final bill from your current mobile service provider up to the date of your service termination. If you have any enquiries about how the bill is charged, we recommend that you seek help from your mobile service provider.
It is definitely safe to port in. As long as you are the current owner of the number, you can request for porting in. We will send a TAC (Transaction Authorization Code) to the number you want to port-in; if the TAC code is not entered correctly and promptly, we are unable to process the request
We are excited to have you on-board with webe, and the first thing we will do is deliver the SIM card to you (or you can self-collect at webe lounges) after your payment is completed. Once you have received webe SIM, we will then request the port-in on your behalf. This whole process and the approval process from your existing mobile service provider may take up to 5 business days.
Yes, definitely, as long your number with your current service provider is ACTIVE, you can port in your number to webe. Before you port in, please make sure that at your current service provider, you have:
1. No existing contract or contract has expired
2. No outstanding balance
3. All numbers (including supplementary lines) is port in at the same time
For your info, porting to webe is only available for the consumer, and porting number(s) that belong to Business/Enterprise is currently not available.
As soon as we received the confirmation in our system that you have requested the port out process from other mobile service operator, we will begin to check your account and process to approve the application. You need to respond "YES" to the SMS received within the time given. This entire process can take up to 5 working days. Don't worry, we will keep you updated on the progress if it gets delayed.
We sad to see you wish to leave us; however if you still insist on porting out from webe and reusing your number with a new service provider, please ensure the following step is followed:
i. Settle all outstanding payment
ii. Ensure all your line(s) and account is in ACTIVE status
Once this is completed, you need to go to the new mobile service provider and provide them your account information with webe ; this include your NRIC and all the mobile numbers you currently have with webe.
Please note you cannot port out only 1 number if you have multiple lines with webe, you must port out all the numbers at the same time.