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network issues

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Let's do the steps below and we get you covered:   1.Check to ensure your phone is Band 5 LTE compatible. 2.Restart the phone. 3.Check our network coverage and confirm you are in 4G area. 4.Reset network settings.   If the issue still persist, get in touch with our Live Chat in Self-Care or use the Online Web Form, and we get back to you with the solution.
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Let's get you on track, these simple steps will get you connected: 1.Check if webe SIM is properly inserted. 2.Restart the phone. 3.Check your account & service status in Self-Care is ACTIVE. 4.Check that you are in network coverage. 5.Reset network settings. If the issue still persist, get in touch with our Live Chat in Self-Care or use the Online Web Form, and we get back to you with the solution.
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Uh-oh! You should not experience this. No worries, follow these steps and we get you covered:   1.Restart your mobile phone.   2.Check to ensure you are connected to webe network.   3.Ensure the Signal Level is good.   4.Wait for 10 minutes and try again.   5.Clear application cache and stop all background apps.   6.Close and re-launch the application.   7.Make sure mobile phone internal space is not full.   If the issue still persist, get in touch with our Live Chat in Self-Care or use the Online Web Form, and we get back to you with the solution.
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Yikes… this is tough one. No worries, we get you sorted out. Just follow these steps:   1.Restart your mobile phone.   2.Check to ensure you are connected to webe network.   3.Ensure the Signal Level is good.   4.Wait for 10 minutes and try again.   If the issue still persist, get in touch with our Live Chat in Self-Care or use the Online Web Form, and we get back to you with the solution.
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Yikes… this is tough one. No worries, we get you sorted out. Just follow these steps:   STEP 1: Restart your mobile phone.   STEP 2: Check to ensure you are connected to webe network.   STEP 3: Ensure Flight mode is OFF.   STEP 4: Log-in to your Self-Care account to ensure your Service & Account is ACTIVE.   STEP 5: Check that your account credit limit in Self-Care is still available.   STEP 6: Ensure the Signal Level is good.   STEP 7: Ensure Mobile Data is turned ON.   STEP 8: Check that the APN settings is correct.   STEP 9: Ensure that the monthly plan have not reached 100% quota.   STEP 10: Clear cache and history from browser and try to enter different URL.   # If this is the first time you insert the sim, please ensure the APN setting is set to webe. Not sure how? We got you covered.   Login to Self-Care -> Subscriptions, and click "Request for APN settings". Once you save the SMS, the APN is automatically set.   You can also set the APN setting manualy. Please check the Access Point Name (APN) setting of your phone is set to "webe".   To check and change, please follow the steps below.   Android models:   1.Settings > More > Mobile networks/Cellular networks > Access point names OR Settings > Mobile networks > Access Point Names.   2.Click "Edit the Access Point Names" and change the APN to webe.   3.Leave other fields as-is and Save the new setting. Reboot your phone if necessary.   iOS models:   1.Settings > Mobile Data > Mobile Data Network OR Settings > Cellular > Cellular Data Network.   2.Tap the Access Point Name field and change to webe.   3.Leave other fields as-is and Save the new setting. Reboot your phone if necessary.   If the issue still persist, get in touch with our Live Chat in Self-Care or use the Online Web Form, and we get back to you with the solution.
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