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Any payments using credit or debit cards need authorisation from banks, please call your bank to check on the issue.
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Currently we don't accept any international credit cards as a payment method.
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The list below is the accepted methods of payment:   (a) Credit Card (b) Debit Card (c) FPX (Maybank2U, Alliance Online, AmBank Online, RHB Online, Hong Leong Online, CIMB Click, Public Bank Online, Bank Rakyat Internet Banking, Affin Online Bank, Islam Online, UOB Online)
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We're sorry, you can't cancel or change your order once payment made as we already prepare for delivery.
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If you don't receive the email, don't worry you can still proceed to manage your order. To do this just follow this simple steps:   STEP 1: Login to your 'Self-Care' and then to 'Order'. STEP 2: Click 'Make A Payment' on your current order. STEP 3: You'll be re-directed to a page with 3 options: 'Cancel', 'Pay Later', and 'Pay Now'. STEP 4: Click on 'Pay Now' and we'll complete your order
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Yes, you can cancel 'Pay Later' order if you changed your mind. Simply follow this steps :   STEP 1: Login to your 'Self-Care' and then to 'Order'. STEP 2: Click 'Make A Payment' on the order you want to cancel. STEP 3: You'll be re-directed to a page with 3 options: 'Cancel', 'Pay Later', and 'Pay Now'. STEP 4: Click on 'Cancel' and we'll cancel your order.
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Even when you choose to 'Pay Later', we'll only reserve the phone number you've selected.   At this moment, we are unable to reserve your selected phone.
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You'll be taken to the 'Checkout' page, where you have a choice to 'Pay Now' or 'Pay Later'.   To perform your payment later, simply click on 'Pay Later'.
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Pay Later' is a feature where you can continue to make payment on the continuity page later.   Once you have clicked 'Pay Later', an e-mail will be sent to your inbox with a QR Code to be used to resume with your payment.   The 'Pay Later' option will only reserve your selected phone number for 24 hours. However, your selected device will not be reserved.
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You have an option to either 'Cancel', 'Pay Later' or 'Pay Now' for your previous order.   To proceed just follow this steps: STEP 1: Log in to your 'Self-Care' account STEP 2: Click the 'Orders' tab. STEP 3: Scroll down to view your past orders, and click on 'Make A Payment'. STEP 4: This will re-direct you to the continuity page, and you'll see 3 options: 'Cancel', 'Pay Later', and 'Pay Now'. STEP 5: Click on 'Cancel', and you can proceed with the current order
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There is a deposit of RM300 for non-Malaysian. This deposit is refundable, which means that you can collect it upon termination of your line.
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In accordance to GST (Goods & Services Tax) in Malaysia, webe does collect GST on behalf of Government of Malaysia for products and services sold by webe. Our GST ID is 000399921152
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Currently we don't accept any international credit cards as a payment method, please use a Malaysian Bank issued Credit or Debit card from MasterCard or Visa.
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Just follow these steps if you need an official receipt:   STEP 1: Log-in to Self-Care at http://webe.com.my/selfcare STEP 2: Click on Self-Care 'Orders' tab STEP 3: Find your order which you want to print the receipt STEP 4: Click "View/Print Receipt""   The payment will also be reflected in the following month of your Bill Statement.
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Your security details are very important to us and we take the matter very seriously. Every credit card transaction occurs within a secured environment.   We DO NOT retain your credit card information after your order is completed; it is submitted directly to our banks. All our payment processing is certified PCI/DSS compliance which means your data is protected in accordance to the international standards
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We're sorry, COD service is NOT available at the moment. However, if you wish to pay by cash, you can visit any of webe lounge near you.   Please be reminded that your order isn't reserved until payment is made. Therefore, we strongly recommend you to make the payment via the online channels
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Once you've created an account, you can log-in to the 'Self-Care' page and check your 'Order Status'.   If you see 'No New Orders', it means there's no order yet. If you see 'Pending Payment' it means that no payment is made. If you see 'Processing Payment' or 'Pending Delivery', it means that the payment is being processed accordingly.
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  Once you have completed the check-out process, you can make payment either by using Debit or Credit card from MasterCard or Visa.   Alternatively, if you would like to use e-Banking facilities, we also offer payment using Financial Payment eXchange (FPX) which connects you directly to your favourite Online Banking service e.g. Maybank2U, CIMBClicks, RHBonline and others.   If you wish to make cash payment, you can proceed to any webe lounge near you (PJ or JB). However, the stock for the mobile phone is subjected to availability upon cleared payment. "
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