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Yes. We will refund you of any extras if your account has more than RM10.
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Three (3) months / 90 days upon terminating our service.
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Yes. We will refund the extra payment in your account, for any amount more than RM10.
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Your refund will be transferred into your bank account within three (3) months / 90 days upon termination.   Kindly provide us with your banking details via our support channels upon successful termination or at any webe lounges upon successful termination.
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For any refund request, please request for the payment to be refunded after you have received the final bill statement.   If you have requested and still not have not received it after 90 days upon we have acknowledged processing your request, please write to us again at https://webe.com.my/explore/contact-us.   We will check the status and advise the current situation. We truly apologize if it comes to this stage.
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We're sorry, we are unable to process any refund request for excess payment below RM 10 as there is an administrative charge of RM10 for all refund process.   However, if you have any other account with webe, we will able to transfer all the excess payment to that account.
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We understand your situation, however we are unable to process any refund to bank outside of Malaysia. In order for us to able to process the refund, we require you to attach copy of your Passport and to nominate a 3rd party Malaysian with his/her copy of NRIC and bank account details for us to bank in.   Follow these simple steps to complete the request: STEP STEP 1: Visit webe customer care portal at https://webe.com.my/explore/contact-us STEP 2: Click 'Contact Us' and fill up your personal information STEP 3: Submit the form (with supporting documents) and we will acknowledge receipt of the form within 24 hours.   We will process your refund request immediately, and please note it may take up to 90 days for the process to complete. We appreciate your patience and understanding.
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We're sorry you are in this situation. However, to process the refund, we require you to attach us a copy of letter that state you are currently listed as Bankrupt and a copy of your NRIC; and nominate a 3rd party Malaysian with his/her copy of NRIC and bank account details for us to bank in.   Follow these simple steps to complete the request: STEP 1: Visit webe customer care portal at https://webe.com.my/explore/contact-us STEP 2: Click 'Contact Us' and fill up your personal information STEP 3: Submit the form (with supporting documents) and we will acknowledge receipt of the form within 24 hours.   We will process your refund request immediately, and please note it may take up to 90 days for the process to complete. We appreciate your patience and understanding.
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After service cancellation, if you have made any excess payment or there is deposit paid, you can request refund for it to be transferred to any bank account in Malaysia. Please wait till the following month's bill is generated to show the final amount, and you can request for refund according to the statement.   Follow these simple steps: STEP 1: Visit webe customer care portal at https://webe.com.my/explore/contact-us STEP 2: Click 'Contact Us' and fill up your personal information and bank details (Bank Name, Account Number & Account Name) STEP 3: Submit the form and we will acknowledge receipt of the form within 24 hours.   We will process your refund request immediately, please note it may take up to 90 days for the process to complete. We appreciate your patience and understanding.
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