We recommend you inspect the phone and make a first call when you collect the phone at our store. There is less than 0.1% chances that your brand new phone is faulty, but if this happened, don’t panic. Just inform our webe Consultant immediately before leaving the store. We will assist to diagnose the issue further and if it is indeed faulty, we will replace to a new set. And, take note that we only able to process the replacement before you leave the store. If you found the issue after leaving the store, you need to get the item diagnosed at the authorized service centre of the phone brand and they will recommend the next action to you.
To ensure that we don't release the package to the wrong person, you need to provide the original document used for registration, which is the NRIC for Malaysians and Passport or Working Permit/Student Permit for non-Malaysians. Our webe consultant need to validate this before releasing the package to you.
You can change the pick-up location before you complete the payment process. However, once payment is completed, your order may have been prepared as the processing is done immediately. Hence we're unable to change any other details onwards.
As we only keep minimal stock to ensure you a quality service, we do not have the inventory in store, hence we'd only receive it upon the payment is made. As we also require adequate time to check and prepare your order, you won't be able to collect the stock earlier than the stated time.
For Self-Collection, you can collect the SIM card and mobile phone (if you made a bundled purchase) 24 hours AFTER (or the stated date and time on your order confirmation form) at the store you've chosen during the checkout process. Kindly check the date and time of collection in the e-mail sent. If the collection date falls on a public holiday, please proceed to collect only on the following working day.