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Termination can be done via Live Chat, Careline, email, or at webe lounges prior to clearing all your outstanding balance.
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That’s a depressing question … but if you must know, you can do it via our Live Chat, email or at a webe lounge. But don’t go … really.
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NO, no documents required as we will verify your identity upon you request the service cancellation with our webe representative. However, if you request on behalf of another person, which the number doesn’t belong to you, we request that the owner of the number to email us using his/her registered email address in our records and send to careline@webe.com.my with Subject : Service Cancellation for webe Number 01X-XXXX-XXXX.
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NO, you do not need to return the phone as the phone is fully paid by you during subscription. The phone is SIM unlocked, which mean it will work with other service provider.
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As webe service is postpaid service without the contract, you can request to cancel the service at any time. Please let us know how can we improve our service further.
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We are unable to offset any deposit payment as bill payment, we require a full outstanding payment to be made before we can process your service cancellation.   You can request deposit or any excess payment to be refunded to any bank account upon you have received the final bill from webe.
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YES, we will still send a final bill statement to your email on the next bill date. Please verify your bill and if there is any outstanding amount you are required to settle the amount before the due date.
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We're sorry, we can only process your service cancellation upon receive full payment of the outstanding as advised by webe representative.   In the event the full outstanding payment is not made within 3 working days of service cancellation request, we will reinstate back the service according to the account status before the service cancellation was requested. Your account billing and charging will resume as normal.
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There is NO penalty at all if you cancel the service with us, as we provide the service to you based on mutual agreement.   If we are unable to provide you with the service you come to expect, you can cancel the service anytime, however, we appreciate if you could tell us the reason, and perhaps we can resolve it without you need to cancel the service.
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Follow these simple steps to cancel webe service:   STEP 1: Log-in to Self-Care at https://webe.com.my/selfcare STEP 2: Click 'Live Chat' and request for Service Cancellation STEP 3: Our webe consultant will suspend your line and advise the outstanding amount to be paid STEP 4: Complete the payment either in the Self-Care or any of our authorized payment channel within 3 working days   Your service will be terminated within 24 hours upon we receive the full outstanding amount. You will receive final bill statement in the following month.
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If you wish to cancel any of our service or terminate the whole account, please log-in to your Self-Care account and have a chat with our webe consultant.   Please note upon successful termination of your service, the number is no longer in active and cannot be reactivated or transfer to another service provider. If you wish to keep your number and use in another service provider, please enquire and follow the MNP process from the new service provider.
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