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Once your bill is ready, there is a grace period of 21 days to make payment, we're sorry we are unable to extend any further.
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If you make payment via Self-Care, your line will be reactivated within 2 hours (usually it's much faster), however, if you make payment directly at Bank, your line will be reactivated the next working day after 3pm.
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YES, we can suspend your line temporary (you will not able to make or receive call, SMS and data) for maximum up to 1 month. Please note, however, that your billing will still continue charging as usual.   If you wish to suspend your line, please chat with our webe consultant via Self-Care at https://webe.com.my/selfcare or use our Online Web Form at https://webe.com.my/explore/contact-us.
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YES, you can get your service reconnected immediately after you have remit payment. Please log-in to Self-Care at https://webe.com.my/selfcare and chat with our webe consultant. Please have the bank-in note/slip handy as we require this to validate.
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The first time your account is suspended due to non-payment or exceed Credit Limit, we will only block outgoing Voice Call and SMS, you will still be able to receive incoming Calls and SMS. However, after the grace period, you will no longer able to receive or make outgoing calls.
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At any time, you can always login to Self-Care portal to check your account status. There is account level status and service level status, please note once your account shows SUSPENDED, regardless the service status shows ACTIVE, your line is being barred.
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If you happened to lost or misplaced your phone, please immediately contact us via Live Chat at https://webe.com.my/selfcare or drop us a message using our Online Web Form https://webe.com.my/explore/contact-us and select "Lost Phone" as the subject, we will immediately temporary suspend your line after we verify your identity.   Please remember to let us know an alternative number for us to contact you if you use the Online Web Form. We can suspend to a maximum of 2 weeks.
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YES, the monthly and recurring charges still applies when your line is suspended; We encourage that you immediately settle any outstanding when your line is suspended for you to continue using the service.
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The RM20 service suspension fee apply to the accounts that have been suspended due to non-payment, we are sorry that we are unable to waive this fee. We would recommend that you sign-up with webe Auto-Pay service to avoid this situation, what's more, you get to enjoy RM 2 rebate every month for every successful payment using Auto Pay service.
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YES, there is RM20 service suspension fee if your line(s) is suspended due to non-payment. You will not get charged when your line is suspended due to exceed credit limit. The charge will be reflected in your following's month bill.
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We're sorry that your line get suspended. There are 3 possible scenarios where your line will get suspended.   #1 If you have requested us to suspend it; OR #2 We suspended your line due to no payment received after the grace period; OR #3 If you have exceeded your credit limit. To get you back on track, if you encounter situation #1, please Live Chat with our webe representative at webe Self-Care, and if your account is suspended due to #2 or #3, you can get the service reactivated at no time by simply settle the amount due. Within 2 hours (if you pay via Self-Care), your account will get reactivated. #2 We suspended your line due to no payment received after the grace period; OR #3 If you have exceeded your credit limit.   To get you back on track, if you encounter situation #1, please Live Chat with our webe representative at webe Self-Care, and if your account is suspended due to #2 or #3, you can get the service reactivated at no time by simply settle the amount due. Within 2 hours (if you pay via Self-Care), your account will get reactivated.
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