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voice issues

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Oh my! What a terrible thing to happen. Let's check this further.   1.Check whether the drop call happened while the network switch between 4G to 3G (and vice-versa). 2.Check your mobile phone signal level. 3.Ensure you at least have 2-3 bars for excellent voice quality.   If you experienced dropped calls while on issue #1, we are currently working on the solution to this. This happen due to switching of network (from 4G to 3G). Not to worry, as more and more webe network is 4G enabled, this issue will be a thing of a past.
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Uh-oh! Hope there is no robot in our network… Let's get you back to hear human voice:   Check your mobile phone signal level. Ensure you at least have 2-3 bars for excellent voice quality. Wait for 10 minutes and try to make call again, perhaps there is a spike of users during that time using the network.   If the issue still persist, get in touch with our Live Chat in Self-Care or use the Online Web Form, and we get back to you with the solution.
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This is strange. But no worries, we get you sorted out.   Just follow these steps: 1.Restart your mobile phone. 2.Ensure Call Forwarding setting is disable/turn off. 3.Check Call Reject/Block list and remove the number.   If the issue still persist, get in touch with our Live Chat in Self-Care or use the Online Web Form, and we get back to you with the solution.
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Worry not... let's try this and we get you sorted out:   1.Restart your mobile phone. 2.Log-in to your Self-Care account to ensure your Service & Account is ACTIVE. 3.Check that your account credit limit in Self-Care is still available. 4.Verify that Caller Line Identity Restriction (CLIR) has been turned OFF. 5.Ensure that the problem is not to a specific number by calling other number. 6.Check the network coverage where call is made. 7 7.Check Call Block list and remove blocked number. If the issue still   If the issue still persist, get in touch with our Live Chat in Self-Care or use the Online Web Form, and we get back to you with the solution.
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Yikes… this is tough one. No worries, we get you sorted out.   Just follow these steps:   1.Restart your mobile phone. 2.Check to ensure you are connected to webe network. 3.Ensure Flight mode if OFF. 4.Log-in to your Self-Care account to ensure your Service & Account is ACTIVE. 5.Check that your account credit limit in Self-Care is still available.   If the issue still persist, get in touch with our Live Chat in Self-Care or use the Online Web Form, and we get back to you with the solution.
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